A Complaint is a Gift

I was just idly flicking through a book called “A Complaint is a Gift”, by Janelle Barlow and Claus Moller, and was surprised to find how most of it just seemed to be common sense.

The basic idea is that a complaint or criticism is an opportunity to improve. When we’re being honest to ourselves – we have to admit that it’s true. Getting feedback is essential in our lives – otherwise many of us would do something stupid ... like entering Australian Idol.

Resident alert: Our questions to UNSW

Below are the questions we've asked UNSW to answer before the Construction Liaison Committee Meeting tomorrow (6pm at COFA on Thursday 11 February in EG02 Lecture Room).

We urge those who can to attend this meeting.

The questions and responses are here. The responses were not received until 6pm Friday 12 February – 24 hours after the meeting. They would not answer them during the meeting.