A Complaint is a Gift

I was just idly flicking through a book called “A Complaint is a Gift”, by Janelle Barlow and Claus Moller, and was surprised to find how most of it just seemed to be common sense.

The basic idea is that a complaint or criticism is an opportunity to improve. When we’re being honest to ourselves – we have to admit that it’s true. Getting feedback is essential in our lives – otherwise many of us would do something stupid ... like entering Australian Idol.